VoIP Migration: Cost, Timeline and What to Expect
Moving from a legacy PBX or landline to VoIP: what it costs, how the migration is planned, and how to switch without interrupting your business.
4 min read
Unified Communication as a Service
Phone, video, chat and contact center in one cloud platform
EagleMercury brings all your business communications together in a single service with a clear monthly fee. In the office, at home or on the road, your team works with the same number and the same tools.
Voice
Video
Chat
SMS
Email
Contact center
- guaranteed uptime
- 99.999%
- technical support
- 24/7
- phone system features
- 100+
One platform, every tool
Every service works with the others and is managed from a single admin portal.
Cloud phone system
Local and toll-free numbers, auto attendants, call queues and hunt groups. Keep your existing numbers.
Video meetings and webinars
HD meetings with up to 200 participants, screen sharing, recording and webinars with up to 1,000 attendees.
Business chat and SMS
Encrypted team chat, group channels and text messages from your business number, synced across computer and smartphone.
Contact center
Omnichannel queues for voice, chat and email, real-time monitoring, supervisor tools and detailed reporting.
File sharing and backup
Share files with colleagues and customers, with unlimited versions and protection against viruses and ransomware.
AI assistant
Automatic transcripts and summaries of meetings and calls, with action items already highlighted.
Hosted Microsoft Exchange
Business email with unlimited storage, AI threat protection and legal archiving.
Works with the tools you use every day
- Microsoft 365
- Microsoft Teams
- Outlook
- Google Workspace
- Salesforce
- Dynamics 365
- Zoho CRM
- Zendesk
- NetSuite
- SugarCRM
- Slack
- Active Directory
Why EagleMercury
Predictable costs
One monthly fee per user, no hidden costs and no investment in on-premises phone hardware.
Seamless hybrid work
Desk phone, desktop app and mobile app for every user: calls move between devices without dropping.
Works with your tools
Microsoft 365, Google Workspace, Salesforce, Zoho CRM, Dynamics 365, Zendesk and more, with click-to-call from your CRM.
Local support
Our team in Italy guides you through activation, number porting and day-to-day support.
Security and service continuity
Business communications carry confidential data. EagleMercury protects it at every level and retains it in line with regulations.
- 99.999% uptime SLA
- Encryption of communications and stored data
- Two-factor authentication
- Compliant archiving of calls, chat and SMS
From the blog
Our latest guides on communications, contact centers and artificial intelligence, on the Eagle Networks blog.
How to Choose an AI-Powered Business Phone System
Which features to look for in an AI business phone system: summaries, call analysis, CRM integration, reliability and how to assess the return.
4 min read
AI Meeting Notes: Automated Call Recaps and Transcription
How automated call recaps and transcription save time, reduce errors and turn every meeting into a searchable record your team can rely on.
4 min read
Frequently asked questions
Can I keep my current phone numbers?
Yes. We handle porting your existing numbers and schedule it to avoid any service interruption.
Do I need to buy new phones?
Not necessarily: you can use the desktop and mobile apps. If you prefer desk phones, we supply compatible models already configured.
How long does activation take?
It depends on the number of users and locations. After an initial assessment we propose an activation plan with clear timelines.
Does it integrate with our CRM?
Yes. EagleMercury integrates with Salesforce, Zoho CRM, Dynamics 365, Zendesk, NetSuite and others, with one-click calling.
Let’s talk about your needs
We help you find the right setup for your company, with no obligation.