AI features
Artificial intelligence that works for you
Automatic recaps, transcripts, conversation analysis and a writing assistant: EagleMercury AI saves you time after every meeting and every call.
Automatic recaps
Key points and action items at the end of every meeting.
Call analysis
Topics and sentiment of recorded calls, at a glance.
Writing assistant
Drafts, email summaries and translations in seconds.
In the contact center
An assistant in every conversation
In the contact center, AI listens to the call, suggests answers to the agent and prepares the recap at the end of the conversation. Less time on notes, more attention for the customer.
- Real-time transcription
- Suggestions for the agent
- Automatic recap
All features
- Automatic meeting recaps with key points and action items
- Analysis of recorded calls by topic and sentiment
- Assistant to write content, summarize emails and translate
- Voicemail transcription
Frequently asked questions
Are the AI features included?
Some features are included in the plans, others are activated as add-on services. We’ll help you choose the ones that matter.
Is my conversation data safe?
Yes, the AI features follow the same security and confidentiality rules as the rest of the platform.
Do they work in the contact center too?
Yes, the contact center has dedicated AI modules: AI Standard and AI Advanced.
Want to see how it works?
We’ll show you EagleMercury in a dedicated demo and help you choose the right setup.