Everything you need to communicate, in one platform

Numbers and lines

• Local and toll-free numbers in Italy and other European countries
• Porting of existing numbers
• Up to 30 inbound channels per user
• Web fax line

Call handling

• Call queues with position and wait-time announcements
• Custom music on hold
• Simultaneous or round-robin ring groups
• Call forwarding, transfer, park and pickup
• Allow and block lists
• On-demand or continuous call recording

Auto attendants

• Multiple, multi-level IVRs, also in several languages
• Business hours, holidays and day/night profiles
• Receptionist features
• Direct access by dialing the extension

Users and devices

• Up to 5 desk phones plus desktop and mobile apps for each user
• Move a call from one device to another without interruption
• Presence and availability status
• Automatic provisioning of compatible VoIP phones
• Personal, group and company voicemail with email delivery

• Up to 200 participants in HD
• Dial-in by phone
• Screen sharing and annotation
• Scheduled and recurring meetings with email invitations and reminders
• Personal meeting room with a dedicated link
• Passwords, waiting room and participant removal
• In-meeting chat and active speaker indicator
• Recording and attendance reports

• Up to 1,000 attendees and 12 HD presenters
• Registration forms and branded pages
• Live polls, Q&A and reactions
• Public and private chat
• Waiting room for attendees and green room for presenters
• Upload of presentations, PDFs and videos
• Recordings available on demand with link and password

• Encrypted one-to-one and group chat
• Public and private channels
• File and attachment sharing
• Text messages sent and received with your business number
• History synced across computer and smartphone

• Omnichannel queues for voice, chat and email
• Skills-based routing
• Customizable call flows and IVR
• Real-time dashboards
• Supervisor monitor, whisper and barge
• Outbound notifications by voice, SMS and email
• Quality management and historical reports

• Automatic meeting recaps with key points and action items
• Analysis of recorded calls by topic and sentiment
• Assistant to write content, summarize emails and translate
• Voicemail transcription

• File sync across computers and mobile devices
• Sharing with colleagues and external users
• Unlimited file versions
• Real-time backup
• Protection against viruses, malware and ransomware
• Microsoft Outlook integration

• Recording of calls, meetings, chat and SMS
• 30-day retention included, up to 7 years as an option
• Fast search across archived content
• Transcription and analysis of recordings
• Support for regulatory compliance requirements

• 99.999% uptime SLA
• Encryption of communications and stored data
• Two-factor authentication
• Secure data centers monitored around the clock
• Security and privacy controls for GDPR, HIPAA and PCI DSS

• Microsoft 365, Outlook and Active Directory
• Google Workspace and Slack
• Salesforce, Dynamics 365, Zoho CRM, SugarCRM, NetSuite and Zendesk
• Click-to-call from the browser and the CRM
• Full API for custom integrations

• Single portal for all services and users
• Virtual extensions and shared resources
• Usage reports and call detail records
• Call quality reports
• Hosted Microsoft Exchange email as an add-on