Cloud phone system
Your business phone system, wherever you are
Every feature of a professional phone system, with no equipment to install: answer from your desk phone, computer or smartphone using the same business number.
One number, every device
Up to 5 desk phones, plus desktop and mobile apps for each user, all with the same business number.
Every call to the right place
Auto attendants, queues and ring groups route calls without the need for a receptionist.
Clear costs
A monthly fee per user, calls included according to the plan, and no hardware investment.
Hybrid work
One day in the office, the next at home
With EagleMercury the business number follows the person, not the desk. A call started on a desk phone moves to your smartphone without dropping, and customers always see your company’s number.
- Moving calls between devices
- Presence status visible to colleagues
- Forwarding rules for hours and absences
All features
Numbers and lines
- Local and toll-free numbers in Italy and other European countries
- Porting of existing numbers
- Up to 30 inbound channels per user
- Web fax line
Call handling
- Call queues with position and wait-time announcements
- Custom music on hold
- Simultaneous or round-robin ring groups
- Call forwarding, transfer, park and pickup
- Allow and block lists
- On-demand or continuous call recording
Auto attendants
- Multiple, multi-level IVRs, also in several languages
- Business hours, holidays and day/night profiles
- Receptionist features
- Direct access by dialing the extension
Users and devices
- Up to 5 desk phones plus desktop and mobile apps for each user
- Move a call from one device to another without interruption
- Presence and availability status
- Automatic provisioning of compatible VoIP phones
- Personal, group and company voicemail with email delivery
Frequently asked questions
Can I keep my current numbers?
Yes, we handle the porting of your existing numbers and plan it to avoid any interruption.
Which desk phones can I use?
Compatible VoIP models, such as Yealink phones, which are configured automatically. Alternatively, the computer and smartphone apps are all you need.
What happens if the office loses its connection?
You can set up forwarding rules to other numbers or to the mobile apps, so calls keep reaching you.
Want to see how it works?
We’ll show you EagleMercury in a dedicated demo and help you choose the right setup.