Security and archiving
Communications protected and retained in compliance
Encrypted data, protected access and a service available 99.999% of the time. And when you need it, communications archiving to meet your regulatory obligations.
Encrypted data
Communications and stored data encrypted, in secure data centers.
Secure access
Two-factor authentication and access control.
Compliant archiving
Recording and retention of calls, chat and SMS for up to 7 years.
Regulated industries
Ready for audits and inspections
For professional firms, finance and healthcare, communications must be retained and retrievable. EagleMercury archives calls, meetings, chat and SMS and makes them searchable in seconds.
- Fast search across the archive
- Retention for up to 7 years
- Controls for GDPR, HIPAA and PCI DSS
All features
Recording and archiving
- Recording of calls, meetings, chat and SMS
- 30-day retention included, up to 7 years as an option
- Fast search across archived content
- Transcription and analysis of recordings
- Support for regulatory compliance requirements
Security and reliability
- 99.999% uptime SLA
- Encryption of communications and stored data
- Two-factor authentication
- Secure data centers monitored around the clock
- Security and privacy controls for GDPR, HIPAA and PCI DSS
Frequently asked questions
Where is my data stored?
In secure data centers monitored around the clock, with redundant copies.
Is archiving included?
Retention of recordings for 30 days is included; archiving for up to 7 years is an option.
What does a 99.999% SLA mean?
It is the guaranteed availability of the service: at most a few minutes of downtime per year.
Want to see how it works?
We’ll show you EagleMercury in a dedicated demo and help you choose the right setup.